Refund Policy

1. Refund Policy Overview

Our refund policy is designed to be fair to both our clients and our firm, recognizing that legal services often involve significant preparation and professional time. We believe in transparency regarding our refund practices and encourage clients to review this policy carefully before engaging our services.

Types of Services Covered

This refund policy applies to the following services provided by Nexchain Law Agency:

• Legal consultations
• Document preparation and review
• Regulatory compliance services
• Legal advisory services
• Legal research and analysis
• Other professional legal services

Service Agreement Priority

Please note that specific engagement letters or service agreements between Nexchain Law Agency and clients may contain provisions that differ from this general refund policy. In such cases, the terms specified in the written agreement will take precedence over this general policy.

2. Conditions for Refunds

Refunds may be provided under the following circumstances:

Services Not Rendered

If Nexchain Law Agency is unable to perform the agreed-upon services due to reasons within our control, clients may be eligible for a full or partial refund, depending on the circumstances and stage of service delivery.

Cancellation by Client

If a client cancels services before work has begun:

• Cancellation made at least 5 business days before scheduled service: 90% refund
• Cancellation made 2-4 business days before scheduled service: 50% refund
• Cancellation made less than 2 business days before scheduled service: 25% refund

Cancellation After Work Has Begun

If a client cancels services after work has begun, refunds will be calculated based on:

• The amount of work already completed
• Resources already committed to the project
• The reason for cancellation
• The ability to reallocate resources to other client matters

Dissatisfaction with Services

If a client is dissatisfied with the quality of our services, we encourage them to contact us immediately to discuss their concerns. We will work to resolve any issues and may consider partial refunds on a case-by-case basis if we determine that our services did not meet our professional standards.

3. Refund Processing Timeframe

We are committed to processing refunds in a timely manner:

Review Period

All refund requests will be reviewed within 5 business days of receipt.

Processing Time

Once a refund is approved:

• Credit card refunds typically process within 5-10 business days
• Bank transfer refunds typically process within 5-15 business days
• Other payment method refunds will be processed according to the relevant financial institution's timeframes

Confirmation

Clients will receive confirmation via email when their refund has been processed.

4. How to Request a Refund

To request a refund, please follow these steps:

Refund Request Procedure

1. Submit your refund request in writing to [email protected] with the subject line "Refund Request – [Your Name]"
2. Include the following information in your request:
   • Your full name and contact information
   • Date of service or payment
   • Description of the services for which you are requesting a refund
   • Amount paid
   • Reason for requesting a refund
   • Payment method used
3. Our finance team will review your request and respond within 5 business days
4. If additional information is needed, we will contact you
5. You will be notified of the decision regarding your refund request

Supporting Documentation

Depending on the circumstances, we may request supporting documentation such as:

• Proof of payment
• Correspondence related to the services
• Documentation of the issues experienced

5. Exceptions to Refund Policy

Certain services and situations are not eligible for refunds:

Non-Refundable Services

• Services that have been fully delivered and completed
• Emergency or expedited services
• Custom research that has been delivered
• Services explicitly marked as non-refundable in the service agreement

Time Limitations

Refund requests must be submitted within 30 days of the service date or payment date, whichever is later. Requests submitted after this period will be reviewed on a case-by-case basis and may not be eligible for a refund.

Legal Compliance Services

For regulatory compliance services, once we have submitted filings or applications to regulatory authorities on your behalf, these services are generally not eligible for refunds due to the work already performed and resources committed.

Force Majeure

Services that could not be performed due to circumstances beyond our control (e.g., natural disasters, public emergencies, regulatory changes, etc.) may not be eligible for full refunds but will be evaluated on a case-by-case basis.

6. Alternative Resolutions

In certain situations where a refund may not be appropriate, we may offer alternative resolutions:

Service Credits

We may offer service credits for future legal services instead of a monetary refund.

Partial Refunds

In cases where services have been partially delivered, we may offer a partial refund reflecting the portion of services not yet rendered.

Service Remediation

In cases of service quality concerns, we may offer to remedy the issue at no additional cost rather than providing a refund.

7. Contact Information for Refund Inquiries

If you have questions about our refund policy or wish to discuss a potential refund, please contact our finance team:

Our finance team is available Monday through Friday, 9:00 AM to 5:00 PM Central European Time.

8. Policy Updates

We reserve the right to modify this refund policy at any time. Changes to the policy will be posted on our website with the "Last Updated" date revised accordingly. The refund policy in effect at the time of service booking will apply to that service.

We encourage clients to review this policy periodically to stay informed about our refund practices.